Shipping Policy

At Petclusive, we want to make shopping for your furry friends simple and convenient. This Shipping Policy explains how we process, dispatch and deliver your orders.

1. Where We Deliver

Petclusive currently aims to deliver to addresses within the United Kingdom. Delivery availability may vary depending on the product and your location.

If we are unable to deliver to your address, we will contact you to discuss the available options.

2. Order Processing Time

Orders are typically processed within 2–3 business days after payment has been confirmed.

Business days exclude weekends and UK public holidays. During busy periods, promotions or supplier delays, processing may take longer.

Please note that processing time is separate from delivery time.

3. Estimated Delivery Times

Our products may be shipped directly from our suppliers to help us offer a convenient shopping experience.

Estimated delivery times will be shown on the relevant product page or at checkout where available. Delivery times can vary depending on the product, supplier, destination and courier.

Unless a different timeframe is clearly stated before you place your order, please allow up to 30 days for delivery. If we anticipate a significant delay, we will contact you with an update.

Delivery estimates are not guaranteed dates unless we have expressly agreed otherwise.

4. Shipping Costs

Available shipping options and any applicable charges will be displayed at checkout before you complete your purchase.

If an item is advertised with free shipping, no shipping charge will be added for that item under the stated offer.

We will not add undisclosed shipping charges after you place your order.

5. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation by email.

Where tracking is available, we will provide tracking details by email once your order has been dispatched. Tracking information may take some time to update after dispatch.

If you have not received your tracking details, please contact us with your order number.

6. Multiple Items and Separate Deliveries

If you order more than one product, your items may arrive in separate parcels because products can be supplied or dispatched from different locations.

This does not necessarily mean that part of your order is missing. If an item has not arrived within its expected delivery timeframe, please contact us so we can investigate.

7. Incorrect Delivery Details

Please check that your delivery address, postcode, email address and contact details are correct before completing your order.

If you notice an error, contact us as soon as possible. We will try to help, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

If an order is returned because the address supplied was incorrect or incomplete, we will contact you to discuss the available options.

Your statutory rights remain unaffected.

8. Delayed, Missing or Damaged Orders

If your order is delayed, appears to be missing, or arrives damaged, please contact us at kingclusive@gmail.com and include your order number and any relevant photographs.

We will investigate the issue and work with the relevant supplier or delivery company to find an appropriate solution.

Petclusive remains responsible for resolving delivery problems in accordance with applicable consumer law. We will not ask you to resolve a delivery dispute solely with the courier.

9. Customs Charges and International Orders

If we offer delivery outside the United Kingdom in the future, additional customs duties, import taxes or handling charges may apply depending on the destination and applicable law.

Any relevant charges and delivery information will be provided where required before you place your order.

10. Contact Us

If you have any questions about shipping, delivery or an existing order, please contact:

Petclusive
Email: kingclusive@gmail.com
Website: https://petclusive.store/

Please include your order number so we can assist you more efficiently.

Thank you for shopping with Petclusive. We appreciate your support and look forward to helping you find something special for your pets.