Petclusive – Terms of Service

1. Introduction

Welcome to Petclusive. We operate the online store at https://petclusive.store/, offering pet products and accessories for cats, dogs and their owners.

These Terms of Service explain the rules for accessing our website and purchasing products from us. By using our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

If you do not agree with these terms, please do not use our website.

2. Eligibility and use of our website

By using this website, you confirm that you are legally able to enter into a binding contract.

You agree not to use our website for unlawful purposes, attempt to interfere with its security or operation, or provide false or misleading information when placing an order.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers or website.

3. Products and product information

Petclusive aims to provide accurate descriptions, photographs, prices and product information.

Product colours and appearances may vary slightly depending on your screen or device. Product images are intended to illustrate the products and may not show every detail.

Please read product descriptions, dimensions, materials, care instructions and safety information before purchasing.

Pet products must be used only for their intended purpose and in accordance with the manufacturer’s instructions. Always supervise pets when introducing new toys, accessories or equipment, and discontinue use if a product becomes damaged or unsafe.

Unless expressly stated, our products are not veterinary products and are not intended to diagnose, treat or prevent any medical condition in an animal.

Nothing in these terms limits your statutory rights if a product is faulty, unsafe or not as described.

4. Prices and payments

All prices and applicable delivery charges will be displayed before you complete your order. The currency will be shown at checkout.

We reserve the right to correct genuine pricing or description errors. If an error materially affects your order, we will contact you and give you the opportunity to confirm the corrected order or cancel it for a refund.

Payment must be authorised through the payment methods available at checkout. Your order is not guaranteed until it has been accepted and confirmed by us.

You are responsible for providing accurate billing, delivery and contact information.

5. Orders and order acceptance

When you place an order, you are submitting an offer to purchase the selected products.

We will send an order confirmation where appropriate. An order may be declined or cancelled where there is a genuine issue, such as suspected fraud, an incorrect price, unavailable stock or an inability to fulfil the order.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled products using the original payment method, unless otherwise agreed with you.

We will not use this section to avoid our legal obligations to customers.

6. Shipping and delivery

We aim to process and deliver orders within the timeframe stated on the relevant product page or at checkout.

Delivery estimates are provided in good faith and may vary depending on stock availability, the supplier, the delivery service and your location. Where applicable, products may be dispatched by a fulfilment partner or supplier.

Any stated delivery time is an estimate unless we have expressly agreed to a specific delivery date. We will communicate material delivery delays where reasonably possible.

Unless a different period has been agreed with you, we will deliver your order within the period required by applicable law.

Please ensure that your delivery address is correct when placing an order. Contact us promptly if you notice an error.

If your order has not arrived within the stated delivery timeframe, contact us at the email address listed in our Contact section so we can investigate.

The use of suppliers or delivery partners does not remove Petclusive’s responsibilities as the seller.

7. Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will try to accommodate a request before the order has been processed or dispatched, but we cannot guarantee that a change or cancellation will be possible at that stage.

If your order has already been dispatched, you may still have cancellation or return rights under applicable consumer law, as explained in our Returns and Refunds Policy.

Nothing in this section removes any statutory right to cancel an online purchase.

8. Returns, refunds and your statutory rights

For most products purchased online, UK consumers have a legal right to cancel within 14 days after receiving the goods, without giving a reason. After notifying us of cancellation, you generally have a further 14 days to return the goods.

To request a return or cancellation, contact us at the email address provided below and include your order number.

Unless the goods are faulty, damaged, incorrect or otherwise covered by a legal remedy, you may be responsible for the direct cost of returning an item where you were informed of this before purchasing.

Returned products should be handled only as much as reasonably necessary to inspect their nature, characteristics and functioning. Any lawful reduction in a refund for excessive handling will be assessed in accordance with applicable law.

Where a valid cancellation applies, we will issue refunds within the legally required timeframe and refund standard delivery charges where required by law.

Some exceptions to the usual cancellation right may apply under legislation. We will only rely on an exception where it lawfully applies.

Faulty, unsafe, damaged or misdescribed products are subject to your statutory rights, including any applicable rights to repair, replacement or refund. Please contact us with your order number and details of the problem.

Our separate Returns and Refunds Policy may provide further instructions, but it does not override your statutory rights.

9. Promotions and discount codes

Promotions, discount codes and special offers may be subject to specific terms, including eligibility, validity dates and product exclusions.

We will display material promotion conditions before you complete your purchase. Offers cannot be used in a misleading way or in a manner that conflicts with applicable law.

Unless expressly stated, discounts cannot be exchanged for cash.

10. Intellectual property

The Petclusive name, branding, website content, original text, graphics and other materials may be protected by intellectual property laws.

You may use our website for personal, lawful shopping purposes. You must not copy, reproduce, distribute or commercially exploit our protected content without our prior permission, except where permitted by law.

Third-party product names and trademarks remain the property of their respective owners.

11. Third-party services and links

Our website may use third-party services, including payment providers, delivery services, analytics tools and fulfilment partners.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for independent third-party websites or services beyond the responsibilities imposed on us by law.

Using a supplier or third-party service does not remove any consumer rights you have against Petclusive as the seller.

12. Limitation of liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the preceding paragraph and applicable law, we are not responsible for losses that are not reasonably foreseeable consequences of our breach of these terms.

We do not guarantee that our website will always be available without interruption or error, but we will take reasonable steps to maintain its operation and security.

13. Privacy and personal information

We handle personal information in accordance with our Privacy Policy.

When you place an order, we may need to process information such as your name, contact details, delivery address and order information to fulfil the purchase, provide customer support and meet our legal obligations.

Please read our Privacy Policy for further details about how personal information is collected, used, stored and shared.

14. Changes to these terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this page with its updated date. Changes will not remove statutory rights or retrospectively alter an existing order in a way that is unlawful.

15. Governing law

These terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protections that apply in the country where you live.

If you are a consumer, nothing in this section removes any mandatory rights you may have to bring a claim in the courts available to you under applicable law.

16. Contact Petclusive

For questions about these Terms of Service, orders, cancellations or complaints, please contact us:

Business name: Petclusive
Website: https://petclusive.store/
Customer support email: kingclusive@gmail.com

Please include your order number when contacting us about an existing purchase.

Thank you for shopping with Petclusive. We appreciate your trust and the opportunity to help you find products for your pets.